Zendesk Customize Email Template

If you want the form to be visible to end users select the option form name for end users then enter a name.

Zendesk customize email template. Select the email address you would like the email to come from in the send from field. Brand recognition by creating a cohesive email template for each employee on your team you create brand recognition in every person to whom your employees send emails. In folder dropdown choose propel email templates. Submit the form data to a web application that youll build later to create tickets with the zendesk api.

Enter template name and description click next. This name is for internal use only and will not be seen by trainees. Finally if you want to change the sender specified in the from line you can to go back to admin channels email. Name the email template in the contact name field.

Once youve created an email template apply it to an email to save time. Change the from field. To create a new template. Go to settings search for email templates or go to administer communication templates email templates.

Reminder this is the template asap uses to send out class reminders if you have reminders enabled. For more information on what each of these placeholders do and how to customize the template see customizing your email templates. This is also the template that asap uses if you ever manually email an unpaid invoice from the invoice page. This is the name agents will see in the ticket form drop down in the ticket page.

Enter a form name for agents. All the email notifications sent from your zendesk are formatted for both html and plain text emails. This is the name end users will see in the support. From a persons profile click the email address to open the email editor.

You can customize the html template to match your branding by making a few simple style changes. Click email templates in the submenu on the left hand toolbar. Click the blue edit by the default email template. There are two places where you can change this.

Another important consideration is protecting your form from attack. Go to configure manage emails manage my email templates. You can edit the subject and the messaging in these emails if you like. Enter subject and body use merge fields if desired click next.

Both formats are included in each email. Open companylogopng in your favorite image editor and add your own logo. To create a ticket form. The version end users see depends on the preference settings of their email clients.

If you want a more helpful email template for zendesk ive attached a file which contains all the necessary files you need and follow the instructions below. A template is the perfect opportunity to brand every message you send. The topic is outside the scope of this tutorial but one option is to use. Customize the zendesk email template for your company.

It establishes and reinforces who you are as a company. Choose custom and click next.